Shipping policy

 

We aim to dispatch your goods from our warehouse within two days of placing your order. However, this can be delayed during peak times.

You will be notified by email as soon as your Tan HQ package has left our hot little hands. 

As a guideline, domestic orders within Australia usually take 5-7 business days to arrive once dispatched but may take longer. You can track your order with the link in your confirmation email.

Delivery times are estimates and commence from the date of shipment, rather than the date of order.

Shipping costs will depend upon the location for delivery and the items purchased and are shown separately during checkout.

For hygiene reasons, unless your product arrives broken or faulty, we do not offer returns or exchanges for change of mind. To notify us of a faulty item, please contact us here and we will quickly respond.

Please note, we cannot cancel your order once it has been dispatched. We also will not be responsible for wrong shipping addresses if you provide incorrect information. So, make sure you double-check that address at the checkout.

If you are aware that you will not be home during the day we recommend having your order sent to an alternate address when checking out. We will not confer via Facebook or Instagram for any order enquiries.  

LOST OR DAMAGED ITEMS

You can also track your items sent with Sendle using this link Australia Post https://auspost.com.au/mypost/track/#/search

We will not be held accountable for lost items but will endeavour to track your item down as best as possible. 

If you have not received your item within 7 business days please email tanhq@outlook.com.au and we will do our best to help track down your item if you have had no response from your shipping carrier. We will not be held accountable for lost or stolen items. This is the responsibility of the buyer to follow up with the carrier.

By placing an order with us, you are agreeing to our shipping terms and conditions and no items will be refunded if they are not delivered due to no fault of our own.

If you receive a parcel that has been damaged in the transit, an incorrect item or a faulty item, please email us at tanhq@outlook.com.au within 2 days of receiving your order with your order number, a photo of the item and the box it was sent in if stock was damaged. Stock must also be unopened and in it's original state.  

RETURNS

Please note that we do not refund for change of mind purchases. If you wish to make changes to your order, please contact us via email before your item is shipped. We recommend taking extra care when checking out to ensure you have chosen correctly. Credit notes and vouchers may apply in some instances.

GST & TAXES

The Australian GST tax rate applies to all orders delivered within Australia.

International orders are exempt from Australian GST (10%); however they may incur taxes and duties applied by customs in the country where the order is delivered.

Any duties and taxes incurred in the country of destination are the responsibility of the customer. If you require further information about your country's taxes and duties you will need to contact your local customs office directly.

To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable merchandise.

We are also prohibited by law from marking the order as a gift, even if order is placed with the intention of sending to a gift recipient.